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Our quality promise
We only produce high-quality small series or individual pieces, which
retain their value and guarantee many years of pleasure for our customers.
The Falconstein name stands for individual quality craftsmanship.
Swift delivery
If we have your model ship in stock, we will ship it within 48 hours after
receipt of your payment. Model availability is shown on every product
page in our online shop. Click here to see more
information on delivery times.
Transparent shipping costs
We ship our models free of charge within Germany. Shipping costs for the
rest of Europe are 20 € per model ship. Click
here to see a complete list of shipping costs.
We take responsibility for transport
We have many years' specialised experience in shipping fragile models
swiftly and securely to international destinations. We employ a special
padded, solid packaging for this purpose. You are safe shopping with us,
because we take responsibility for the risks associated with the transport
of your order. Should your order arrive in a damaged state, we will replace
it for you immediately and at no further cost.
Personal contact partner
You can reach us by telephone and by email both before and after ordering.
Alternatively, you can visit us in our showroom. Click
here to see our contact details.
Secure data transmission
All transfer of your payment information, including credit card handling,
is done through a secure server using the SSL (Secure Sockets Layer) protocol.
SSL is the industry-standard security protocol and among the best software
available today for secure online commerce transactions. You can also
order your model by telephone or fax, or pick it up directly from our
showroom.
Data privacy
It is self-evident for us that we should handle your personal data responsibly.
Data protection is important to us. Click here
for more information on data privacy.
Fairness at all times
If, despite all due care and attention, you have a cause for complaint,
we will not leave you in the lurch. We guarantee that your complaint will
be handled swiftly and fairly.
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